2FA
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      1. ioGates Knowledge Base & Help Center
      2. Security
      3. 2FA

      Resolving Missing SMS Codes: Manual Generation

      In the event that a client does not receive the anticipated SMS code for Two-Factor Authentication (2FA), ioGates offers a practical solution to manually generate a one-time code, ensuring uninterrupted access to shared content.

      Generating a One-Time Code Manually

      1. Access the Shared Folder: Navigate to the folder you have shared within ioGates and enter the Sharing menu.

      2. User Options: Locate the User options menu, then select the user experiencing issues with receiving the SMS code.

      3. Obtain the Login Code: Click on the "Get Login Code" option. The generated code will appear in the top right corner of the interface.

      4. Communicate the Code: Directly inform the client of the code via email or phone call. This manually generated code remains valid for 1 hour, providing a sufficient window for the client to access the shared content.

      Transitioning to an Authentication App

      While manually generating a code offers a quick fix, transitioning clients to use an authentication app for 2FA is recommended for a more reliable and streamlined process. Authentication apps eliminate dependency on SMS delivery, offering a more consistent and secure method of access verification.

      For more details on switching to an authentication app, click here.

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